Shipping
How long will it take to receive my order?
Most EU/AU orders usually arrive within 4-6 business days. International shipping times vary by location, typically 7-14 business days. During peak periods or promotions, there may be slight delays. You’ll receive a tracking number as soon as your order ships, so you can follow its progress.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping costs and delivery times vary depending on your location. Any customs fees, import duties, or taxes are the responsibility of the recipient and are not included in our shipping costs.
Can I track my order?
Absolutely! As soon as your order has been shipped, you’ll receive a confirmation email with a tracking number and link. You can click here to go to your order tracking page. If you have any questions about your shipment, please contact our customer service team at support@mysilkdrop.com.
What if my package is lost or damaged?
In the rare event that your package is lost or arrives damaged, please contact our customer service team right away with your order details and photos of any damage. We’ll work quickly to resolve it with a replacement or refund.
Returns
What is your return policy?
We offer a 30-day return policy for unused items in their original condition with all tags attached. Returns must be initiated within 30 days of delivery. Sale items and personalized products are final sale and cannot be returned unless they are defective.
How do I return or exchange an item?
To start a return or exchange, visit our Returns Portal on our website or contact our customer service team via support@mysilkdrop.comYou'll need your order number and the email address you used. Once your return request is approved, you'll receive a prepaid shipping label and detailed instructions.
How long does it take to process my return?
Once we receive your return, it takes 5-7 business days for our team to inspect and process it. Refunds will be issued to your original payment method, and it may take an additional 3-5 business days to appear on your statement, depending on your financial institution.
Can I cancel my order?
Orders can be cancelled within 1 hour of being placed. After this period, we start processing right away to ensure fast shipping. To request a cancellation, please contact our customer service team immediately with your order number.
Do you offer store credit?
Yes, we offer store credit as an alternative to refunds. Store credit is issued immediately once your return is approved and is valid for one year from the date of issue. Many customers prefer this option because it’s processed faster than refunds to the original payment methods.
We love hearing from you! Whether you have questions about our products, need help with an order, or just want to say hello, our team is here to help. Feel free to reach out through our contact form or at support@mysilkdrop.com – we always enjoy connecting with you!
